QUICKBOOKS SUPPORT

What to Do When QuickBooks Payroll Subscription Error PS036 after latest updates?

Bob Martin | 25 February 2025

The QuickBooks Payroll Subscription Error PS036 is a frustrating issue that disrupts payroll processing, leaving business owners and accountants scrambling for solutions. This error typically indicates a problem with the payroll subscription or the software's ability to connect to Intuit's servers. Understanding the root causes and implementing effective troubleshooting steps is crucial for restoring payroll functionality and ensuring timely employee payments.

Understanding the PS036 Error: Causes and Implications

The PS036 error is primarily related to issues with your QuickBooks payroll subscription or the software's connection to Intuit's servers. Common causes include:

Expired or Inactive Payroll Subscription: The most frequent culprit is an expired or inactive payroll subscription.
Internet Connectivity Problems: Unstable or interrupted internet connections can prevent QuickBooks from verifying your subscription.
Firewall or Antivirus Interference: Security software may block QuickBooks from accessing Intuit's servers.
Damaged QuickBooks Installation: Corrupted or incomplete QuickBooks installation files can interfere with payroll functionality.
Outdated QuickBooks Version: Using an outdated version can lead to compatibility issues with Intuit's servers.
Damaged Company File: Data corruption within the company file can sometimes cause payroll errors.
Intuit Server Issues: Occasionally, Intuit's servers may experience downtime or high traffic, leading to errors.
Date and Time Settings: Incorrect date and time settings on your computer can prevent proper communication with Intuit's servers.
Windows User Account Control (UAC) settings: UAC can sometimes interfere with quickbooks.

A Systematic Approach to Resolving the PS036 Error

Here's a comprehensive guide to troubleshooting the PS036 error:

Verify Payroll Subscription Status:
- Log in to your Intuit account online to confirm your payroll subscription is active and up-to-date.
- If the subscription has expired, renew it.
Check Internet Connectivity:
- Ensure you have a stable and reliable internet connection.
- Restart your modem and router.
- Try using a wired Ethernet connection for greater stability.
Temporarily Disable Security Software:
- Temporarily disable your firewall and antivirus software.
- Attempt to process payroll again.
- If successful, re-enable your security software and add QuickBooks as an exception.
Run QuickBooks as Administrator:
- Right-click the QuickBooks icon and select "Run as administrator."
- This grants QuickBooks the necessary permissions.
Update QuickBooks to the Latest Release:
- Ensure you are using the latest version of QuickBooks.
- Updates often include bug fixes and performance improvements.
Verify Date and Time Settings:
- Ensure your computer's date and time settings are accurate.
- Right-click the clock in the system tray and select "Adjust date/time."
Run the QuickBooks Verify Data and Rebuild Data Utilities:
- Open QuickBooks without opening the payroll function.
- Go to File > Utilities > Verify Data.
- If Verify Data finds errors, go to File > Utilities > Rebuild Data.
Rename the EntitlementDataStore.ecml file:
- Close QuickBooks.
- Navigate to: C:\ProgramData\Intuit\Entitlement Client\v8 or a similar version folder.
- Rename the file to EntitlementDataStore.ecml.old.
- Restart QuickBooks.
Perform a Clean Install of QuickBooks:
- If all other troubleshooting steps fail, a clean install may be necessary.
- Uninstall QuickBooks, download the latest installation files from the Intuit website, and reinstall the program.
Check Intuit Server Status:
- Visit the Intuit website to check for any reported server outages or problems.
Contact QuickBooks Support:
- If the issue persists, contact Intuit QuickBooks support for assistance.

Q&A: Addressing Common PS036 Concerns

Q: What is the most common cause of the PS036 error?

A: An expired or inactive payroll subscription is the most frequent cause.

Q: Will I lose my payroll data if I encounter the PS036 error?

A: No, your payroll data is generally safe. The error primarily affects the software's ability to connect to Intuit's servers.

Q: How do I check my payroll subscription status?

A: Log in to your Intuit account online. Your subscription status will be displayed there.

Q: Can a slow internet connection cause the PS036 error?

A: Yes, an unstable or slow internet connection can prevent QuickBooks from verifying your subscription.

Q: Is it safe to disable my firewall and antivirus during payroll processing?

A: Temporarily disabling your security software can pose a risk. However, if you're confident that the QuickBooks payroll process is legitimate, it's generally safe to do so for a short period. Remember to re-enable your security software immediately after processing payroll.

Q: How often should I update QuickBooks?

A: Intuit releases updates for QuickBooks periodically, often to address bugs and improve performance. It's recommended to install updates as soon as they become available.

Q: What is the EntitlementDataStore.ecml file?

A: This file stores entitlement information for QuickBooks. Renaming it can resolve corruption issues.

Q: How do I perform a clean install of QuickBooks?

A: Uninstall QuickBooks, download the latest installation files from the Intuit website, and reinstall the program.

Q: What if I can't fix the problem myself?

A: Contact Intuit QuickBooks support for assistance. They have the expertise to diagnose and resolve complex issues.

Q: Can incorrect date and time settings cause this error?

A: Yes, if your date and time settings are incorrect, communication with intuit servers can be disrupted.